Last updated: May 2026
ITMC LTD respects your privacy and is committed to protecting personal information. This Privacy Policy explains how we collect, use, store and protect personal data when you visit our website, contact us, submit a form, or communicate with us about our call center services.
1. Who We Are
This website is operated by ITMC LTD.
We provide multilingual call center services, including outbound and inbound communication, lead generation, appointment scheduling, customer service, structured surveys and campaign reporting for European markets.
For privacy-related questions, you can contact us at:
- Email: contact@itmcglobal.com
- Website: www.itmcglobal.com
2. Personal Data We Collect
We may collect personal information when you interact with our website or contact us directly.
This may include:
- your name
- email address
- phone number, if provided
- company name, if provided
- message content submitted through our contact form
- campaign or business information you choose to share with us
- IP address, browser type, device information and basic website usage data
- communication records if you contact us by email, form or live chat
We only ask for information that is relevant to handling your enquiry, responding to your request or providing our services.
3. How We Collect Personal Data
We collect personal data in the following ways:
- when you submit a contact form
- when you contact us by email
- when you use the live chat function, if available
- when you browse our website
- when cookies or similar technologies are used
- when you communicate with us about a possible cooperation, campaign or service request
4. How We Use Your Personal Data
We may use your personal data for the following purposes:
- to respond to your enquiry
- to discuss your campaign or service requirements
- to prepare a proposal or business response
- to manage communication with prospects, clients and partners
- to improve our website and user experience
- to maintain website security and prevent misuse
- to keep records of business communication
- to comply with legal, tax or regulatory obligations
- to manage live chat, contact forms and related website functions
We do not sell your personal data.
5. Legal Basis for Processing
Where applicable data protection laws apply, including the GDPR, we rely on one or more of the following legal bases:
Consent
When you actively submit information through a form, accept cookies or choose to communicate with us.
Contract or pre-contractual steps
When processing is necessary to respond to your request, prepare a proposal or discuss a potential service agreement.
Legitimate interests
When we process data to operate our website, communicate with business contacts, protect our systems, improve our services or manage normal business communication.
Legal obligation
When we must keep records or process data to comply with applicable legal, tax or regulatory requirements.
6. Contact Forms
If you use our contact form, we collect the information you provide in the form. This may include your name, email address, subject and message.
We use this information only to review your message, respond to your enquiry and communicate with you about your request.
Messages submitted through the website may be delivered to our business email inbox and stored for communication and record-keeping purposes.
7. Live Chat
Our website may use a live chat service, such as Tawk.to, to allow visitors to contact us directly.
If you use live chat, the chat provider may process technical information such as IP address, browser details, device information and chat content. This helps us respond to your questions and manage customer communication.
Please do not submit sensitive personal information through live chat unless it is necessary for your request.
8. Cookies and Similar Technologies
Our website may use cookies or similar technologies to:
- make the website function properly
- improve performance and security
- remember basic preferences
- understand website usage
- support live chat or embedded services
You can manage or block cookies through your browser settings. Some website functions may not work properly if cookies are disabled.
For more information, please see our Cookie Policy.
9. Third-Party Services
We may use trusted third-party services to operate and improve our website. These may include:
- website hosting providers
- contact form plugins
- live chat providers
- security and caching tools
- analytics or performance tools, if enabled
- font or design resources, such as Google Fonts
These providers may process limited personal data on our behalf or as independent service providers, depending on the service used.
We aim to use reputable providers and limit data sharing to what is necessary for website operation, communication and security.
10. Sharing of Personal Data
We may share personal data only where necessary, including with:
- hosting and technical service providers
- email and communication providers
- live chat or contact form providers
- professional advisers, where required
- authorities or regulators, where legally required
We do not sell, rent or trade personal data.
11. International Data Transfers
Because our services and website tools may involve providers or clients in different countries, personal data may be processed outside your country of residence.
Where required, we aim to ensure that appropriate safeguards are used for international transfers, such as contractual protections, service provider agreements or other lawful transfer mechanisms.
12. How Long We Keep Personal Data
We keep personal data only for as long as necessary for the purpose for which it was collected.
In general:
- contact form messages may be kept for business communication and follow-up
- email communication may be kept as part of normal business records
- technical logs may be kept for security and maintenance purposes
- legal or accounting records may be kept where required by law
When personal data is no longer needed, we delete it or anonymize it where appropriate.
13. Data Security
We take reasonable technical and organizational measures to protect personal data against unauthorized access, loss, misuse or disclosure.
These measures may include secure hosting, limited access, website security tools, backups and careful handling of business communication.
However, no website or online communication method can be guaranteed to be completely secure.
14. Your Rights
Depending on your location and applicable law, you may have the right to:
- request access to your personal data
- request correction of inaccurate data
- request deletion of your personal data
- object to certain processing
- request restriction of processing
- request data portability
- withdraw consent where processing is based on consent
- lodge a complaint with a competent data protection authority
To exercise your rights, contact us at: contact@itmcglobal.com
We may need to verify your identity before responding to certain requests.
15. Marketing Communication
We do not use your contact details for unrelated marketing without a valid legal basis.
If we contact you in a business context, you can ask us to stop further communication at any time.
16. Links to Other Websites
Our website may contain links to external websites, such as social media pages or third-party platforms.
We are not responsible for the privacy practices, content or security of external websites. Please review their privacy policies before submitting personal information.
17. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our website, services, legal requirements or business practices.
The updated version will be published on this page with a revised “Last updated” date.